Action: At the conclusion of a live chat session, offer to email a copy of the transcript to your customer for their records.
When customers arrive within a live chat conversation, they should be greeted professionally and with courtesy.
Action: Identify a list of target pages where you want to increase the conversion rate, and program them to automatically raise the chat offer after a period of 30 – 60 seconds.
When customers initiate a chat session, they should be allowed to provide some preliminary information, within a pre-chat survey, that will set the direction of the chat session.
Consider allowing customers to browse on your site for a time before raising the offer to chat.
This gives them time to get oriented before being interrupted.
But it can take a lot of time for your chat agents to type out these standard messages time after time.
This is where automated canned messages can really help.
It has been suggested that live chat is the only way to provide real human interaction during an online purchase.
As a first step, please collect a list of all error messages you see when using group chat.
title=Group_Chat_Failure_Messages * Create the page if you're the first one with information. This should be a short list without repeats or lots of extra notes.
A quick list of errors (consolidated from the SVC-1509 comments etc): A bit of detail from the debugging console, including 2 messages which consistently seem to come before the error in the console log: WARNING: LLView::create Dummy Widget: Making dummy button named profile_callee_btn in im_floater WARNING: LLView::create Dummy Widget: Making dummy button named moderator_kick_speaker in im_floater INFO: display_stats: FPS: 37.27 WARNING: LLAlert Dialog::create Xml: Alert: [Chatter Box Session Event Error] WARNING: LLAlert Dialog::create Dialog: Alert: Unable to send your message to the chat session with 7Seas Social Chat.
Skype, as an instant messenger program, provides a fast and stable online communication method for people around the world.